Appointments and Urgent Consultations

We run all our surgeries by an appointment only system. Appointments can be booked or cancelled either in person, on the telephone or online (if you are registered for this service). A number of appointments are available for each doctor which can be booked in advance (usually up to six weeks’ time), however, once this allocation has been used, the remainder of the surgery cannot be booked until 8.00am on the day.

We try to make sure that you see the doctor of your choice but if s/he is not available we may ask you to see another doctor.

An urgent consultation is for a medical problem that cannot reasonably wait until the next available, routine appointment. Typically, this will be due to a new illness or a sudden deterioration in an existing illness. It is not intended that urgent consultations will be used for routine matters, including blood pressure checks, repeat medication requests, requests for sick notes etc. If you consider your condition meets these requirements when all the routine appointments have been allocated, you will be offered a telephone triage consultation with the duty doctor; you will be required to give a contact numbers that will be available at any time throughout the day; the duty doctor will ring a maximum of twice, if neither call is answered, you will need to ring back if you still need assistance (NB the call will come from a “withheld” number so the telephone number will not be shown). The duty doctor will assess your condition and decide whether you need to be seen (and who by) or offer advice, which may or may not include issuing a prescription or booking an appointment. This may not be with the healthcare professional of your choice. Patients misusing an urgent consultation will be asked to make a normal, routine appointment.

If you are unable to keep an appointment, please let the surgery know as soon as possible in order for us to reallocate the appointment to someone else. You can cancel an appointment by telephone, in person, in writing or by clicking the Systmonline link on our home page (if you are registered for this service).

We can now send an SMS reminder the day before a booked appointment, so please ensure you let us have your up-to-date mobile phone number. By giving your mobile number it will be assumed that you consent to us sending you SMS messages regarding appointments or services at the surgery.

Telephone consultations

During the week each doctor and nurse has a limited number of telephone consultations available; these are for specific, quick questions for the clinician treating you, that can easily be resolved without you having to see that particular doctor or nurse. When you do ring for a telephone appointment, please bear with us, it may not always be possible for your call to be put through immediately, so you may be asked to call back.

Preference for particular healthcare professionals

Patients have to be registered with a “named GP”, in order for the extensive practice administration to be shared equally amongst the partners; however, you have the right to express a preference of which healthcare professional you wish to see. When booking an appointment please inform the receptionist who will try to accommodate your request. However, this may not always be possible due to the demands placed on the service at times of holiday and sickness absence.