Larksfield Surgery Medical Partnership

01462 732200

Complaints policy & compliments

We aim to provide the best possible service for all our patients, but there may be times when you feel this has not happened. If you have a complaint or concern about the service you have received from the doctors or any of the practice staff employed by them, please let us know (please note, district nurses, midwives, health visitors, speech therapists and chiropodists are not employed by the practice). We always welcome comments and suggestions on the services we provide. We operate a practice complaints procedure that meets national criteria, as part of an NHS system for dealing with complaints. However, we are not able to deal with questions of legal liability or compensation. If required, please either collect or request a complaints pack.

Download our complaints procedure leaflet below

Complaints procedure and information leaflet

Download the complaints or comments forms below

Comments and suggestions form

Complaint form

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