A NEW “BUSINESS AS USUAL”
To the majority of patients, we thank you for your continued support, understanding and kindness during the Covid pandemic.
We continue to operate in a way that does the most to protect the lives of our patients and our staff.
In line with national guidance, over 90% of patients are currently safely managed by video or telephone consultations. For those who do need to be seen face to face, all staff wear PPE and clean areas between patients. This takes time and reduces capacity. We are applying strict decontamination and social distancing rules, therefore, we are having limited patients in the waiting rooms. Patients attending for a face to face appointment will be given a mask and gloves to wear.
COVID is still present and we are still seeing cases in our community and we still need provision for seeing possible COVID cases as well as home visiting services for those that are housebound. Following telephone or video consultations, any patient requiring an examination will be seen within our settings.
This means, in terms of restarting routine services, we are a long way away from what used to be. It is not business as usual, it is a new business as usual. A second wave is a real possibility and we are making preparations for this. We are being guided by the Royal College of General Practice, our CCG and NHS England to ensure we prioritise the right services and groups going forward. This includes our care home community, those who are end of life requiring palliative care and advance care planning, those with suspected or diagnosed cancers, and those with mental health, dementia and learning difficulties.
With courage, commitment and teamwork, our staff have risen to the challenge that COVID presented. Working more hours than ever before, covering colleagues too high risk to work on the frontline, putting their own (and their family’s) health and wellbeing at risk daily. We have innovated and brought in new technologies. We implemented changes in a very short period of time that normally would have taken months or years.
We are here for you and we thank you for your understanding and patience during this time.
Sue Lincoln (Mrs)
Practice and Business Development Manager
For Patient safety and the safety of the Staff we are now implementing a Telephone Triage Service to limit the possibility of coming into contact with the coronavirus in a large gathering. All appointments will be booked in with the doctor as a telephone consultation.
We will still see patients where it is clinically essential, after we have done a remote assessment.
We are working to keep all of our patients as safe as we can. This means “remote by default” including phone.
We ask that patients requesting an appointment not to queue outside the practice and instead to call the surgery on 01462732244.
Due to the reduction of online booking capacity there are a higher volume of calls coming through and we ask for your patience and understanding for the waiting time.
We thank you for your patience and understanding in these times.
To book or cancel an appointment to see a doctor or nurse please telephone 01462 732244 [choose option 1], come into the surgery, or go online by clicking the button below. You need to register for this at the surgery before you can use this – unfortunately, you cannot register for this service online, as we have to verify that login details are being given to the correct person and relate to the correct patient record.
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.
If you need to contact a doctor when the practice is closed, please ring NHS 111, by telephoning 111, for healthcare advice and information 24 hours a day. Only attend Accident and Emergency, if you have had an accident, or have a genuine medical emergency.